In-store Shopping

We accept returns within 1 Week of your purchase with receipt/proof of purchase.

Online Shopping

If you live outside of Europe please make your purchases carefully as we want to avoid long distance shipping as much as possible. We do not refund 'change of mind' purchases. If you received your item(s) and the sizing is unsuitable, upon availability, we can exchange for an alternative size or style. We do not accept returns for items on sale.

All returns/exchanges are at the cost of the customer, as well as return postage fees. Please read the below terms and conditions before sending back your item(s).


1. Contact us within 7 days of the delivery to notify us of any returns/exchanges at

2. Item(s) must be returned within 14 days of delivery.

3. The goods must be in a saleable condition with all tags still intact.

4. The Tax Invoice must be provided as proof of purchase.

Please contact if you have any questions. 

Return Address:

SHIO, Weichselstr. 59, 12045 Berlin. GERMANY

The warranty laws of the Federal Republic of Germany are effective. Exception of warranty: defects that can be traced back to a lack of care, normal wear and tear or faulty use.